ck33's Privacy Policy

This Privacy Policy ("Policy") applies to the ck33 platform and its related services. When you use the ck33 website, create an account, or use any of its services, the terms of this Policy take effect automatically. ck33 treats the personal information of its users with the highest importance and is committed to keeping it secure.

Along with reading this Policy, you are encouraged to read ck33's Terms and Conditions, which set out the detailed terms for using the platform. These two documents complement each other.

If you are under 21 years of age, you may not use any ck33 service and must not provide any personal information.

When you provide information to ck33 yourself, the following types of information may be collected:

• Full name and date of birth
• Email address and mobile number
• Your chosen username and password
• Payment information (identification details required for bKash, Nagad, Rocket, Upay, or bank transfer)
• Document details submitted for identity verification (such as a national ID card)
• Messages and complaint details sent to the support team

Some information is recorded automatically while you use ck33:

• IP address and device type
• Browser version and operating system
• Logs of when you accessed the site and how long you spent on each page
• Cookie and session data (discussed in detail below)
• Referral source — meaning which channel you came from to reach the site

A complete history of deposits, withdrawals, and gaming activity is stored. This includes the amount of each bet, results, bonus usage, and a full record of deposits and withdrawals on the account. This information is essential for financial accountability and fraud prevention.

ck33 uses collected information only for specific and legitimate purposes. These are:

1. Account Management: To handle registration, verify logins, and ensure account security.
2. Service Delivery: To enable playing games, placing bets, and making deposits and withdrawals.
3. Identity Verification: To confirm a user's age (21+) and prevent multiple accounts.
4. Financial Transactions: To process secure payments via bKash, Nagad, Rocket, Upay, and bank transfer.
5. Customer Support: To provide 24-hour support via live chat and email.
6. Security and Fraud Prevention: To prevent unauthorised access, fraudulent activity, and account hacking.
7. Responsible Gaming Monitoring: To identify harmful gaming patterns and assist users.
8. Legal Obligations: To store and disclose information as required by applicable law.
9. Service Improvement: To analyse user experience and improve the platform.

ck33 may share your information with third parties in limited and specific circumstances. Each case is described below:

3.1 Payment Processors

The minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and the payment gateways of various banks (such as Dutch-Bangla Bank and BRAC Bank). Those organisations' own privacy policies apply.

3.2 Technology and Service Partners

Some technical information may be shared with game software providers (such as Evolution, Pragmatic Play, JILI, Spribe), server infrastructure providers, and cybersecurity services, but only for the purpose of operating the service.

3.3 Legal Authorities

In response to a court order or a lawful request from a law enforcement agency, ck33 may be required to disclose information in compliance with applicable law. In such cases, ck33 will attempt to notify the affected user in advance where legally possible.

3.4 Business Changes

If a significant change occurs to ck33's business structure (such as a merger or acquisition), user information may be transferred to the new operating entity. Users will be notified in advance in such cases.

ck33 uses cookies and similar technologies to keep the website running properly and to improve the user experience.

4.1 Essential Cookies

These cookies are essential for the basic operation of the site — maintaining login sessions, saving form data, and carrying out security checks. Disabling them will disrupt the core functions of the site.

4.2 Analytics Cookies

Anonymised data is collected to analyse which pages are used most, how long users stay, and what errors appear. This data is not personally identifiable.

4.3 Functional Cookies

These cookies are used to remember your preferred language, time zone, and other personal settings. They remove the need to re-enter the same settings each time.

You can manage cookies through your browser settings, but disabling essential cookies may prevent ck33 from working properly.

ck33 uses industry-standard technologies and practices to protect your information. The key security measures are described below:

• SSL Encryption: All communications are secured with 256-bit SSL encryption, which prevents third-party interference during data transmission.
• Password Hashing: User passwords are not stored directly; instead they are hashed using strong cryptographic algorithms.
• Access Controls: Only authorised staff have access to specific and necessary information.
• Regular Security Reviews: Regular audits and penetration testing are carried out to identify system vulnerabilities.
• Firewall and DDoS Protection: Advanced network security measures are in place to protect the platform from cyber attacks.
• Data Backups: Regular backups reduce the risk of data loss.

However, no online system is completely secure. You also have a responsibility for your own cybersecurity — choose a strong password, change it regularly, and never share it with anyone.

ck33 retains your information only for as long as it is needed or required by legal obligation. General guidelines are given below:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be kept for a defined period in accordance with legal and financial regulations.
• Transaction Records: Financial transaction data is retained for an extended period as required by law.
• Support Correspondence: Customer service communications are retained for dispute resolution.

Once the set retention period has ended, data is securely deleted or irreversibly anonymised.

As a ck33 user, you have certain rights over your own information:

7.1 Right to Access

You may ask what information ck33 holds about you. Contact the support team and it will be provided through the designated process.

7.2 Right to Correction

If any information on your account is incorrect, you may request a correction. This can generally be done through account settings or via the support team.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for legal, financial, or security reasons.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. You may submit this request through customer support.

To exercise any of these rights, contact the ck33 support team directly. We provide support in both Bengali and English, 24/7.

All ck33 services are for users aged 21 and above only. Information about minors is not collected or stored. If a user opens an account using false information and an age discrepancy is subsequently discovered, that account will be closed immediately and any collected information will be securely deleted.

For information and support on gaming addiction and mental health, read ck33's Responsible Gaming Guidelines. These guidelines include information on setting limits, self-exclusion, and support organisations.

9.1 Policy Changes

ck33 may update this Privacy Policy as needed. For any significant changes, a notification will be sent to the registered email address and a notice will be displayed at the top of the site. The date of the latest version is noted at the top of the page.

Continuing to use the site after a change is made will be taken as your agreement to the updated policy.

9.2 Related Policies

Alongside this Privacy Policy, visit our about page to learn more about ck33, where you will find details of the platform's goals and operations.

9.3 Contact

If you have any questions or complaints about this Privacy Policy, contact the ck33 support team:

• Live Chat: 24 hours a day, 7 days a week
• Email: [email protected]

You can also visit the Frequently Asked Questions (FAQ) page for answers to common questions.